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Is your Central Billing Office getting
blamed?
Problems with receivables management are
common among hospital-owned medical practices. Generally, fingers
are pointed toward the Central Billing Office. In reality, the cause
is usually a combination of factors ranging from the medical reception
desk, to billing software, to pre-collections. However, the
structure of the receivables process and accountability for
that process are often the real villains.
Halley Consulting utilizes our Central Processing
Office model to establish performance responsibility from registration and
claims processing to collections. Our design:
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Recognizes the differences
between billing hospital services vs. services provided in an ambulatory
clinic setting
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Ensures that responsibility
resides with those who have the greatest impact on each step in the
receivables process
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Places accountability for
overall receivables with the medical office manager, who is supported by
Central Processing
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Considers the receivables
management process to be a key component of the patient's overall
service experience
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Produces results that
significantly outperform the median indicators reported in external
benchmark surveys
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Receivables management touches many parts of
the hospital and its affiliated physician network. In our
experience, modifying established receivables management is best
accomplished by engaging various "stakeholders." Our approach
includes:
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Formation of a work group,
including staff from central billing, medical office management, and the
practice site
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Documentation of the current
structure and performance
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Creation of a transition
plan to move to central processing
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Establishing performance and
accountability standards
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Creation of a communications
and training matrix
Implementation of Halley Consulting Group's Central Processing
approach dramatically improves the performance of established medical
practice networks. These same principles ensure that new and
developing networks manage their receivables successfully from the start.
If you would like to learn more about our
Central Billing Office Review,
please contact hcg-info1@halleyconsulting.com.
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PO Box 118 Westerville, Ohio 43086
614-899-7325 Phone 614-898-9226 Fax |
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© The Halley
Consulting Group, LLC. Not for reproduction or distribution without
written consent.
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